|How does Comcast get away with having such crappy service?! How, I ask you?!
Our most recent go-round with them was me calling to see if I could get their cheaper Triple Play pricing since we have all the services of Triple Play but on an a-la-carte system (we signed up for each thing about a year apart). Dude said no, that was only for new customers - which seems like total crap, but whatever. I didn't want to lose our internet or cable or phone, so I just thanked him for his time & hung up.
About 2 weeks go by (around the time their billing cycle changed) and our internet goes out. Tony spends 2 hours getting it straightened out, where it turns out that someone had screwed up our account as if we hadn't been paying our bill (which flummoxed the lady, as she repeatedly told Tony "But I don't understand - your account clearly shows you've always paid your bill.").
About 4 days later, the phone goes out. We can make calls but not receive them. It was my turn to call, so I did. I got really lucky and got a smart dude right off the bat. He had me do all this troubleshooting, I had him check our account first (because of the other thing), and yet he couldn't figure it out. He asks if he could call back on my mobile after he had a chance to research so I wouldn't be on hold forever (!!). I say sure, so dude calls back about 30 minutes later.
Turns out some person/process at Comcast had set our phone to forward all our calls away from our house, but hadn't entered a forwarding number. Dude told me it was one of the dumbest things he'd ever seen, but there's no way it was a user error because users can't even access that particular functionality in the way it was broken.
I never want to change anything with them ever again.